American Family vs American National Car Insurance for 2023
American Family Insurance and American National, two prominent car insurance providers, undergo a thorough comparative analysis, focusing on rates, coverage options, and customer satisfaction.
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Scott W. Johnson
Licensed Insurance Agent
Scott W Johnson is an independent insurance agent in California. Principal Broker and founder of Marindependent Insurance Services, Scott brings over 25 years of experience to his clients. His Five President’s Council awards prove he uses all he learned at Avocet, Sprint Nextel, and Farmers Insurance to the benefit of his clients. Scott quickly grasped the unique insurance requirements of his...
Licensed Insurance Agent
UPDATED: Jan 26, 2025
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance provider and cannot guarantee quotes from any single provider.
Our car insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different car insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance-related. We update our site regularly, and all content is reviewed by car insurance experts.
UPDATED: Jan 26, 2025
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance provider and cannot guarantee quotes from any single provider.
Our car insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different car insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
Navigating the complex landscape of car insurance rates becomes a streamlined journey with our insightful comparison of leading providers. By meticulously examining key variables such as credit score, mileage, coverage level, and driving record, this analysis sheds light on the superior company tailored to diverse customer profiles. From favorable rates for high credit scorers to enticing offers for low-mileage drivers, this guide serves as a beacon for those seeking optimal insurance solutions. Join us in unraveling the intricacies of insurance pricing, empowering you to make informed choices aligned with your unique circumstances. The following data table offers a concise summary, highlighting the company that emerges as the best choice for rates across varied customer profiles.
| Factors | American Family | American National |
|---|---|---|
| Clean Record | $117 | $85 |
| 1+ Ticket | $136 | $110 |
| 1+ Accident | $176 | $125 |
| DUI | $194 | $140 |
| Poor Credit | $201 | $146 |
| Discounts | American Family | American National |
|---|---|---|
| Anti Theft | 15% | 5% |
| Good Student | 20% | 10% |
| Low Mileage | 10% | 10% |
| Paperless | 5% | 7% |
| Safe Driver | 45% | 15% |
| Senior Driver | 10% | 10% |
American Family Car Insurance
Pros:
- Long-standing Reputation: With over 90 years of service, American Family has a well-established history in the insurance industry.
- Wide Range of Discounts: Offers various discounts, including safe driver, multi-car, and good student discounts.
- Claims Processing: Positive customer feedback on efficient and hassle-free claims processing.
- Mobile App Features: Feature-rich mobile app for convenient policy management.
Cons:
- Limited Service Area: Provides coverage in 19 states, limiting availability compared to some competitors.
- Potentially Higher Rates: Some customers reported higher-than-expected rates and difficulty qualifying for certain discounts.
- Mixed Customer Service Reviews: While generally positive, some customers reported challenges reaching customer service representatives.
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American National Car Insurance
Pros:
- Extensive Coverage Options: Offers a wide range of coverage options, providing flexibility for drivers seeking additional protection.
- Nationwide Coverage: Services available in all 50 states and the District of Columbia.
- Positive Customer Service Reputation: Favorable reviews for knowledgeable and helpful customer service representatives.
- Competitive Discounts: Similar to American Family, offers various discounts, including safe driver and multi-policy discounts.
Cons:
- Limited Company History: While over 50 years in operation, it has a shorter history compared to American Family.
- Possibly Higher Premiums: Some customers may find premiums to be less competitive compared to other providers.
- Claims Experience: While generally positive, some customers reported issues with claims processing.
American Family Car Insurance: The Top Pick
When evaluating American Family and American National car insurance, it’s clear that both companies have their strengths and weaknesses. However, when considering rates and offerings comprehensively, American Family emerges as the better choice. Here are the easons for choosing American Family:
- Competitive Rates with a Range of Discounts: American Family not only offers competitive rates but also provides a diverse array of discounts, including safe driver, multi-car, and good student discounts. This makes it an attractive option for cost-conscious customers.
- Long-standing Reputation: With over 90 years of service, American Family has a proven track record in the insurance industry. The company’s longevity suggests stability and reliability, providing customers with confidence in their choice.
- Positive Claims Processing Experience: Customer feedback indicates that American Family excels in claims processing, ensuring a smooth and hassle-free experience for policyholders during stressful times.
- Feature-Rich Mobile App: The user-friendly mobile app enhances the overall customer experience by offering convenient tools for policy management, making it easier for customers to interact with their insurance coverage.
Company History and Mission
American Family has been providing insurance services for over 90 years. The company was founded in 1927 and is currently headquartered in Madison, Wisconsin. Its mission is to provide exceptional insurance coverage and customer service to its policyholders, helping them protect what matters most in their lives.
American car insurance, on the other hand, is a subsidiary of American Financial Group, which was founded in 1959. The company is headquartered in Cincinnati, Ohio, and has been providing insurance services for over 50 years. Its mission is to offer high-quality insurance products at competitive prices, while also providing outstanding customer service.
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Products and Services Offered
Both American Family and American car insurance offer a range of car insurance products and services, including liability coverage, collision coverage, comprehensive coverage, personal injury protection, and uninsured motorist coverage. Additionally, both companies offer roadside assistance and rental car reimbursement, which can be helpful in the event of an accident or breakdown.
The cost of these services varies depending on a variety of factors, including the customer’s age, driving history, and location. However, both American Family and American car insurance offer a variety of discounts to help customers save money. These include safe driving discounts, multi-policy discounts, and good student discounts.
States Where Services are Offered
American Family offers car insurance services in 19 states, including Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington, and Wisconsin. American car insurance, on the other hand, offers services in all 50 states and the District of Columbia.
Discounts Available to Customers
American Car Insurance offers a range of discounts to help customers save money on their auto insurance premiums. Some of the most common discounts include:
- Safe driver discount: This discount is available to drivers who have a clean driving record and have not been involved in any accidents or received any moving violations in the past few years.
- Multi-car discount: This discount is available to customers who insure more than one vehicle with American Car Insurance.
- Multi-policy discount: This discount is available to customers who purchase multiple types of insurance (such as home and auto insurance) from American Car Insurance.
- Good student discount: This discount is available to drivers who maintain a certain grade point average in school.
- Military discount: This discount is available to active duty and retired members of the military and their families.
To qualify for these discounts, customers should contact American Car Insurance to learn more about the requirements and eligibility criteria.
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Case Studies: Fictional Comparisons of American Family vs American National Car Insurance
Case Study 1: John’s Experience With American Family Car Insurance
John, a resident of Illinois, was searching for car insurance that offered comprehensive coverage at an affordable price. After researching various providers, he decided to go with American Family Car Insurance. He was impressed by their competitive rates and positive customer reviews.
John filed a claim after a minor accident, and he was pleased with the quick and hassle-free claims process. Overall, John found American Family Car Insurance to be a reliable and customer-friendly choice for his car insurance needs.
Case Study 2: Sarah’s Experience With American National Car Insurance
Sarah, a driver from Ohio, was in search of car insurance that offered flexible coverage options and excellent customer service. After considering different providers, she chose American National Car Insurance. Sarah found their range of coverage options suitable for her needs, and the company’s positive reputation for customer service was reassuring.
She had a few questions about her policy, and the customer service representatives at American National were knowledgeable and helpful in addressing her concerns. Sarah felt confident and satisfied with her decision to choose American National Car Insurance.
Case Study 3: Mark’s Comparison of American Family and American National Car Insurance
Mark, a resident of Colorado, wanted to compare American Family and American National Car Insurance to determine which provider offered better coverage plans and premium rates. He carefully analyzed the policies, services, and customer reviews of both companies.
Ultimately, Mark found that American Family had more affordable premium rates and a wider range of discounts available, making it a more cost-effective choice for him. However, he noted that American National had more extensive coverage options, which might be beneficial for drivers seeking additional protection. Based on his specific needs and budget, Mark decided to go with American Family Car Insurance.
Claims Experience: American Family vs. American National
Ease of Filing a Claim (online, over the phone, mobile apps)
Both American Family and American National offer convenient options for filing insurance claims. Customers can file claims online through their respective websites or mobile apps, providing a user-friendly experience. Additionally, both companies offer the option to file claims over the phone, ensuring flexibility in the claims process.
Average Claim Processing Time
The average claim processing time is a crucial factor for policyholders. American Family and American National have a reputation for efficient claims processing. While processing times can vary depending on the complexity of the claim, customers of both companies generally report prompt handling of their claims, contributing to a positive customer experience.
Customer Feedback on Claim Resolutions and Payouts
Customer feedback on claim resolutions and payouts is essential for assessing an insurance provider’s reliability. Both American Family and American National receive favorable reviews in this aspect. Customers appreciate the fair and transparent approach to claim resolutions, and the payout process is known to be hassle-free, providing peace of mind during challenging times.
Digital and Technological Features: American Family vs. American National
Mobile App Features and Functionality
Both American Family and American National offer feature-rich mobile apps that empower policyholders with convenient tools and resources. These apps allow users to manage their policies, access digital ID cards, make payments, and even file claims on the go. The intuitive interfaces make it easy for customers to navigate and leverage these digital features effectively.
Online Account Management Capabilities
Online account management is a cornerstone of modern insurance services. Customers of both American Family and American National can enjoy comprehensive online account management capabilities. These include the ability to view and update policy information, track claims, review billing statements, and explore available discounts. The user-friendly online portals enhance the overall customer experience.
Digital Tools and Resources
Both insurance providers offer an array of digital tools and resources to assist policyholders in making informed decisions about their coverage. These resources may include educational articles, coverage calculators, and risk assessment tools. American Family and American National are committed to providing customers with the information and tools they need to navigate the complex world of insurance effectively.
In summary, when comparing American Family and American National for car insurance in 2023, it’s essential to consider not only their coverage plans and premium rates but also their claims processes and digital features. Both companies offer user-friendly digital solutions and efficient claims processing, contributing to a positive overall customer experience.
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Customer Reviews
Overall, American Car Insurance receives positive reviews from customers for its excellent customer service, competitive rates, and fast claims processing. Customers appreciate the company’s commitment to transparency and its willingness to work with them to find the best coverage options for their needs.
Many customers also note that American Car Insurance offers a variety of discounts to help them save money on their premiums. However, some customers have reported issues with claims processing and difficulty reaching customer service representatives. Additionally, some customers have reported higher rates than they were expecting or difficulty qualifying for certain discounts.
Frequently Asked Questions
What types of auto insurance coverage does American Car Insurance offer?
American Car Insurance offers liability coverage, collision coverage, comprehensive coverage, uninsured/underinsured motorist coverage, and personal injury protection (PIP). The company also offers a range of add-on coverage options, including roadside assistance, rental car coverage, and gap insurance.
How much does American Car Insurance cost?
The cost of American Car Insurance varies depending on a number of factors, including the type of coverage you need, the make and model of your vehicle, your driving record, and your location. However, the company is known for offering competitive rates and a variety of discounts to help customers save money on their premiums.
What discounts does American Car Insurance offer?
American Family offers various discounts, including safe driver, multi-car, and good student discounts. To learn more about eligibility and requirements for these discounts, customers should contact American Family.
In how many states does American National provide car insurance services?
American National offers car insurance services in all 50 states and the District of Columbia, providing nationwide coverage for drivers.
How do I file a claim with American Family or American National?
Both companies offer convenient options for filing claims, including online through their websites or mobile apps, as well as over the phone. Policyholders can choose the method that best suits their preferences and needs.
Enter your ZIP code below to view companies that have cheap auto insurance rates.
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Scott W. Johnson
Licensed Insurance Agent
Scott W Johnson is an independent insurance agent in California. Principal Broker and founder of Marindependent Insurance Services, Scott brings over 25 years of experience to his clients. His Five President’s Council awards prove he uses all he learned at Avocet, Sprint Nextel, and Farmers Insurance to the benefit of his clients. Scott quickly grasped the unique insurance requirements of his...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance-related. We update our site regularly, and all content is reviewed by car insurance experts.