USAA SafePilot Review for 2025

Our USAA SafePilot review will explain how you can save between five and 20% on your USAA insurance rates with its usage-based car insurance program. Simply download USAA SafePilot; app stores on both iOS and Android are available.

USAA will monitor and score your driving habits, then calculate your SafePilot discount amount with telematics data using the mechanisms in your smartphone like GPS and Bluetooth.

It’s a good idea to learn as much as you can about car insurance and types of coverage before taking the UBI dive, especially since SafePilot adjusts your safe driving discount based on your personal driving behaviors as you renew each six-month auto insurance policy.

If you aren’t happy with your USAA SafePilot rates, you can always shop around to make sure you get the most affordable car insurance. Ensure savings now by entering your ZIP code now to compare free quotes from multiple car insurance companies.

What is the USAA SafePilot program?

The USAA SafePilot app is offered by USAA insurance to promote safe driving habits. Drivers can qualify for up to 20% off their USAA car insurance rates at every six-month policy renewal.

Several of the top car insurance companies monitor your driving for only 90 days and you get only one chance to try for the discount. SafePilot is different because it continually monitors your driving habits and recalculates your discount every six months. You could qualify for up to 20% off your rates every renewal period based on how well you drive.

The USAA SafePilot app monitors the following driving habits:

• Your vehicle location
• Whether you are driving during the day or night
• Hard braking
• Any hands-free calls you make
• How often and for how long you handle your phone
• If you are the driver or the passenger

Safe driving is important and uses the USAA SafePilot app to prevent distracted driving. Also, many fatal accidents happen late at night. More than 2,800 people were killed and 400,000 were injured in 2018 through some form of distracted driving, including many young drivers.

That’s why SafePilot is especially helpful to promote teen driver safety. If the entire family participates in these efforts to reduce distracted driving, you will have for sure earned your discount and secured affordable young driver car insurance rates

Keep track of your and your family’s driving by using your USAA login to view each of your trips. USAA promises to privatize your data and only use it only for further research. The company plans to add more telematics features to SafePilot that will collect valuable data when you are in an accident.

One downside, however, is that SafePilot is always running in the background no matter if the app is open or not on your smartphone. This can lead to your phone battery being depleted or burning through your data plan.

If you choose to buy SafePilot, be sure to keep a phone charger in the car and consider an unlimited data plan with your cell service provider.

If for some reason the USAA SafePilot app is not working properly, contact USAA right away to report the issue because your rates for the next 6-month policy are at stake.

Is USAA SafePilot worth it?

How much does it cost to buy USAA SafePilot? Nothing at all. It is free, simple to use, and it can save you money. SafePilot is worth it when it comes to improving your driving habits and helping prevent distracted driving.

USAA SafePilot customer reviews are mostly positive, but unfortunately, the app doesn’t always know whether you are a driver or a passenger, and users say this is one weakness of their app.

If you would like to try out other usage-based car insurance programs, most companies will promote a trial period for any potential new customers.

Some companies offer great discounts on car insurance for military dependents, and stacking a military discount with a usage-based program discount could mean big savings. Find out which are the best car insurance companies for veterans and military personnel using our free quote tool.

Now that you’ve read our USAA SafePilot review, are you ready to compare other usage-based car insurance companies and find the best rates? Enter your ZIP code below to compare free car insurance quotes today.

Claims Process With USAA SafePilot

Ease of Filing a Claim

When it comes to filing a claim with USAA SafePilot, the process is designed with convenience in mind. USAA offers multiple channels for filing claims, ensuring that customers have options that suit their preferences. You can file a claim online through the USAA website, over the phone by contacting their customer service, or through their dedicated mobile app.

The availability of a mobile app adds an extra layer of convenience. Users can easily report incidents, submit photos or documentation, and track the progress of their claims directly from their smartphones. This user-friendly approach enhances the overall claims experience, making it accessible and efficient for policyholders.

Average Claim Processing Time

USAA SafePilot prides itself on prompt and efficient claim processing. While the exact processing time may vary depending on the complexity of the claim and other factors, USAA is known for its commitment to handling claims swiftly. The company understands that quick resolution is crucial for customers, especially in times of distress.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance provider’s performance, particularly in the context of claim resolutions and payouts. USAA SafePilot has garnered positive reviews from its policyholders in this regard. Customers appreciate the ease with which they can file claims and the responsiveness of USAA’s claims department.

USAA’s reputation for fair and transparent claim settlements has contributed to its high customer satisfaction ratings. Policyholders often report that USAA goes above and beyond to ensure that they receive the compensation they are entitled to, creating a sense of trust and reliability in the insurance provider.

USAA SafePilot Digital and Technological Features

Mobile App Features and Functionality

The USAA SafePilot mobile app offers a range of features and functionalities that cater to the needs of modern policyholders. Beyond just facilitating the claims process, the app serves as a comprehensive tool for managing insurance-related tasks. Users can access their policy information, view billing details, and even make payments directly from the app.

One of the standout features of the USAA SafePilot app is its ability to monitor driving habits. Through telematics data collected via GPS and Bluetooth, the app provides valuable insights into safe driving practices. This real-time feedback encourages policyholders to adopt safer behaviors while behind the wheel.

Online Account Management Capabilities

USAA SafePilot extends its technological offerings to online account management. Policyholders can log in to their accounts on the USAA website, where they gain access to a wealth of resources and tools. From updating personal information to reviewing policy documents, the online platform empowers customers to take control of their insurance needs.

The platform’s user-friendly interface ensures that navigating through account management tasks is a hassle-free experience. Whether you need to add a new vehicle to your policy or request policy changes, USAA’s online account management capabilities make it convenient to handle these tasks without the need for lengthy phone calls or paperwork.

Digital Tools and Resources

USAA recognizes the importance of providing policyholders with digital tools and resources to enhance their understanding of insurance and safe driving practices. The company offers educational resources, such as articles and guides, to help customers make informed decisions about their coverage.

Furthermore, USAA is continuously working to enhance its digital offerings, with plans to introduce additional telematics features that collect data in the event of an accident. This commitment to innovation ensures that USAA SafePilot remains at the forefront of leveraging technology to benefit its policyholders.